In this lesson, youth apply what they learned about empathy in asking their customer questions and defining their customer’s problem. The Project Empathize handouts and self-guided video of the lesson are provided. 

To prepare for the lesson:

1. Print out the Project 1A Empathize, Project 1B Empathize and Project 1C Empathize handouts for the corresponding groups.
2. Set up the self-guided interactive Empathize & Define Project on your class computer. Review it before the lesson. You can also reference the Facilitator Guide: Empathize & Define Project for visual screenshots. Make sure you have sound and internet access set up for the computer. It’s recommended to have the site projected on a large screen so youth can follow along together.
3. A laptop or tablet per small group.
4. Pencils for everyone.

During the lesson:

1. Follow the instructions on the Empathize & Define Project Interactive. As you click through the steps on the interactive lesson, you’ll notice that there is an audio recording of the written descriptions for each section of the lesson. Play the audio so youth have a choice between listening to the words or reading the words on the screen.
2. Have youth answer the quizzes that come up throughout the lesson together. 
3. Distribute the handouts based on the project selected. It’s recommended that you have youth work on the same project together, to make it easier to review the project steps together. 
4. For multiple projects (1A, 1B, 1C): If you choose to have youth work on separate projects (1A, 1B or 1C), it’s recommended that other adult facilitators are present to support the youth in this section. You may want to have an adult facilitator per project, that is Adult 1 leads project 1A, Adult 2 leads project 1B, Adult 3 leads project 1B, and have them review their assigned project interactive with the youth groups working on it.
5. Have youth share out with the class or with youth doing similar projects.